Terms & Conditions

Last Updated: April 23, 2026

Effective Date: April 23, 2026

Trust Trade International operates as an IT Services & ITES provider in full compliance with the "Digital Commerce Operation Guidelines 2021" issued by the Ministry of Commerce, Bangladesh. By accessing this website or purchasing our services, you agree to the following terms:

1. General Governance

  • Legal Compliance: These guidelines are applicable throughout Bangladesh and are effective immediately.
  • Business Identification: We are committed to displaying our Trade License, TIN, and Unique Business Identification Number (UBID) on our marketplace or social media pages.
  • Prohibited Activities: We strictly prohibit the trade of narcotics, explosives, or any other banned substances. Additionally, we do not organize or participate in online gambling or betting.
  • No MLM: We do not conduct Multi-Level Marketing (MLM) or network business through our digital platform.

2. Product and Service Information

  • Accurate Descriptions: We ensure that all services and products are displayed with accurate descriptions, including quality, type, and method of delivery.
  • Stock Updates: For physical goods, stock levels are updated in real-time. If an item is not in our immediate control, it will be marked as "Out of Stock".
  • No Forced Purchases: We do not force or indirectly compel customers to purchase any product or service against their will.

3. Pricing and Payments

  • Price Transparency: We do not demand any amount higher than the price declared on our marketplace.
  • Advance Payments: For products not ready to ship within 48 hours, we do not collect more than 10% of the total price in advance, unless processed through a Bangladesh Bank-approved Escrow service.
  • Cashback & Discounts: All active discounts are applied immediately at the time of sale. Cashback offers are made effective within 72 hours of payment.

4. Delivery Timelines

  • Handover: Within 48 hours of full payment, we hand over the product to the delivery person or agency and notify the customer via phone, email, or SMS.
  • City Delivery: Maximum 05 (five) days for deliveries within the same city.
  • Remote Delivery: Maximum 10 (ten) days for deliveries to different cities or villages.

5. Privacy and Data Protection

  • Consent: Personal data is only collected with prior permission, using checkboxes to ensure customers are aware of what data is collected and how it is used.
  • Cookies: Users are informed in advance if our website uses specific software or cookies.
  • Record Keeping: For transparency, all transaction data is preserved for at least 6 years and shared with authorized government agencies upon request.

6. Complaints and Redressal

  • Compliance Officer: We have appointed a dedicated Compliance Officer to coordinate with the Directorate of National Consumers' Right Protection and other agencies.
  • Resolution Time: All complaints are recorded and addressed within 72 hours of receipt.
  • Unbiased Reviews: We provide a platform for customer ratings and reviews which are never deleted or influenced by our staff.

7. Legal Recourse

  • Failure to comply with these terms may result in the cancellation of our trade license or company registration by the relevant authorities.
  • Aggrieved customers have the right to seek legal redress through the National Consumer Rights Protection Department or relevant courts.